Support Overview

Implementing a Chiron solution is only the start. To ensure maximum value from your investment, your users need ongoing support and guidance.

Chiron Support customers are offered a full range of support services to ensure they have all of the assistance they need, when they need it. Customers with an active support contract have access to product and problem solving information over the Internet, combined with telephone support from our customer support team. The combination of self service information, with telephone access to highly skilled consultants, ensures that your questions are dealt with efficiently and effectively.

At the heart of the Chiron Support support services is an extensive knowledge base. The knowledge base is full of technical documents, hints and tips, frequently asked questions, case resolutions, and more. This enables users to quickly locate information on a specific topic.

If an answer to your question cannot be provided by our knowledge base, the query will be forwarded to our customer support team. All of our consultants share a high level of product knowledge ensuring a knowledgeable response to your query.

Once our consultants have resolved your problem, our knowledge base is automatically updated, to ensure all users have access to the latest information. Resulting in a significantly accelerated resolution times for future queries.